Returning an item is easy: In your parcel, you will find outlined instructions on how to return the product free of charge. We will replace or refund any item returned within 40 calendar days (from the delivery date (“Return Days”). You can also use the return form included in your order, but this is not mandatory. If you lose your return form and or label, you can go contact us.

Rules & Restrictions
 To receive credit, make sure to return items within the Return Days period.
 You must include the return portion of the original packing slip. Please retain the original copy of your delivery note for your records.
 If there is extensive damage to an item upon delivery, contact us through our social media, or use form Contact
 You can expect a refund in the same form of payment originally used for the purchase within 15 working days of receipt of the item(s) to the warehouse.

Returns Instructions
Mail it back to us
 For convenient return processing, you will find in your parcel a pre-paid, pre-addressed label for your return package.
 Pack the item(s) securely in the original product packaging, if possible. Please include all return paperwork, parts, and accessories. All promotional offers must be returned in their entirety. All returned items are inspected before a refund is made and must be returned in original condition, to ensure applicable credit.
 Complete the return reason questionnaire (please note that a justification is not mandatory) on the packing slip and include the slip in the return package and follow the instructions on the parcel.
 In case of questions, contact us through our social media, or use form Contact . Remember to retain your Order invoice with your Order number.
 If an item is returned that does not comply with this Return Policy, we will send the item back to you and not refund you. This includes any items that are returned outside the Return Days period.

As soon as we have received your return, we will notify you by email and proceed with the return check and validation. Once it has been approved, you can expect your refund to be credited within the next 10-15 working days. Please note that refund times are dictated by the issuing bank, credit card company or payment provider (e.g. Paypal) and are outside our control. Note that refund process will only start when the product is received at the warehouse; we cannot process a refund if at the same time you have requested a charge back from your credit card company, your bank or your payment provider. This is required to avoid any fraud. Please use your return slip.

If you do not use our preferred carrier to return our products, you can choose to return the goods at your own expense. In this case, we advise that you obtain a proof of postage certificate. Please make sure to include all
items in the original packaging. We do not accept any responsibility for returned orders until they are received at our warehouse. If you experience issues with your returns (e.g. you have returned the product but we have not received it, so
you have not been refunded), we will provide you with a return declaration from and will require you to fill it up, sign and send it back to us in order to start an investigation on your return and speed up your refund.

Damages or faulty products
If you received an item which is damaged or defective upon arrival, please fill-in the return form and follow the return process; in case of questions contact us through our social media or use form Contact. You have the right to a replacement (or a full or partial refund where replacement is not available) provided you inform us reasonably quickly and within the Return Days period. If your product proves to be defective in workmanship or materials in normal wear (excluding stains), please contact us. This does not apply to fair wear and tear, misuse, accidental damage or where you decide you no longer want the item. Before you contact, please have your order number available. If you do not know your order number, please check e-mail communication. In addition, please be prepared with a detailed description of the damage or defect before contacting us.

Credit Inquiries
You can expect a refund in the same form of payment originally used for purchase. If you return an item purchased on-line, you will have the option to receive a refund in the form of an e-gift card issued via email and usable at our website. As soon as we proceed with the refund, we will notify you by email. If your refund is to the same form of payment originally used for purchase, it should appear on your bank statement within 10-15 working days from receipt of the item(s) to the warehouse. Refund times are dictated by the issuing bank, credit card or payment provider and are outside our control. Please consult your bank for more information. If your refund is to an e-gift card, funds will be usable immediately and has no expiry date. If an item is returned that does not comply with this Return Policy, we will send the item back to you and not refund you. This includes any items that are returned outside the Return Days period.